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Monday to Friday 9:00 am to 18:00 pm EST.
Shipping Time Arrives Within 5-15 Working Days
Contact number: +86 130-8581-1777

Shipping & Delivery

Shipping options, rates and arrival times
Note: Our top products are all sent from warehouses in China. The price of all products in our store includes shipping costs, and no additional shipping costs are charged.

Rates: You don’t pay any rates for shipping.
China Warehouse Address: FLAT 1512,15/F, LUCKY CENTRE. NO.165-171 WAN CHAI ROAD WAN CHAI, Hong Kong

our working hours
Monday to Friday 9:00 am to 18:00 pm EST.

The time you receive the goods = order processing time + express delivery time = 6-18 days

  • We will process your order within 1-3 working days.
  • Just Shipping time arrives within 5-15 working days.
  • Orders are only shipped on working days: Monday to Friday, excluding holidays.
  • If you place an order before 18:00 noon on a weekday, we aim to ship it the same day. Orders placed after 18:00 PM on the same day will be packaged and shipped the next day.

Shipping express
We collect the package by USPS in the United States.【Please note: We do not sell to Russia and its domestic markets.】

order tracking
When your order ships from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link so you can track your package.

*Customs, duties and taxes is not responsible for any duties and taxes applicable to the place where your order is received. After the product has been dispatched, all customs duties charged after the product has been shipped offshore are the responsibility of the customer (duties, taxes, etc.).
But we will cooperate with you to provide the information required for customs clearance, please contact our customer service representative: [email protected], we will reply you within 24 hours.

For shipping you need:

  1. Please make sure all delivery information is correct. If the information is incorrect or missing, we may need to contact you to update your shipping information, which may cause delays in the delivery of your order. Customs clearance can also cause delays.
  2. If the local customs office may require additional documents and time to clear your package, this may delay the estimated delivery time.
  3. Depending on your location, most orders will be delivered by your local postal service so that you can receive your package by regular mail. If you are not home when the delivery is made, the postal service may leave a notification card telling you how and where to pick up your package.

If you still have any questions or help about transportation, please feel free to contact us according to the following contact information. We will give you the help and support you need within 24 hours:

Company name:AO CHEN CO.,LIMITED
Company address:FLAT 1512,15/F, LUCKY CENTRE. NO.165-171 WAN CHAI ROAD WAN CHAI, Hong Kong
Contact number: +86 130-8581-1777
Contact person: Mr. Gao Yuan
E-mail: [email protected]

Or send us a message by submitting the form below: